NTSB FAMILY SERVICES WEBINAR
April 10, 2020
On March 26, 2020, the National Transportation Safety Board (NTSB) held a webinar for aviation industry stakeholders on the status of the NTSB’s family assistance operations during the COVID-19 epidemic. The webinar discussed a number of topics including the NTSB’s current operating status and readiness in the event that an aviation accident occurs during the COVID-19 epidemic, as well as remote operating capabilities, and the potential for the Board and affected carriers to conduct virtual or remote family assistance in light of the COVID-19 epidemic.
Finally, the NTSB recommended that all carriers review their accident planning, with a special emphasis on:
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Carrier’s response posture;
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How response plans have changed in light of COVID-19;
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Carrier engagement with a hub/primary airport response partners;
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Modifying any initial 800# scripts and messaging in light of COVID-19;
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Plans on how carrier will deploy staff;
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How will carrier manage family contact; and
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How will carrier meet family assistance obligations.
If you have any questions, please contact Evelyn Sahr (esahr@eckertseamans.com or 202-659-6622); Drew Derco (dderco@eckertseamans.com or 202-659-6665), or Andy Orr (aorr@eckertsemans.com or 202-659-6625).
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