EL AL CANCELLATION REFUND COMPLAINT
October 5, 2026
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In 2023, Ivan and Bella Gilbert purchased two tickets on El Al Airlines Ltd. (“El Al”). Following the events in Israel on October 7, 2023, their flight was canceled, and the tickets were converted into travel vouchers. The Gilberts later sought a cash refund after El Al advised certain affected passengers that they could cancel their flights and receive either a credit voucher or a refund. Despite their request, El Al initially issued credit vouchers instead. The parties subsequently reached an agreement for a full refund, but El Al did not immediately follow through, prompting the Gilberts to pursue the matter through informal complaints and ultimately file a formal administrative complaint with the U.S. Department of Transportation. Although El Al subsequently refunded the full amount paid for the tickets, the Gilberts’ amended complaint alleges that the refund did not resolve the broader consumer-protection concerns arising from El Al’s handling of the matter, including the time and effort required to obtain the agreed-upon refund. The amended complaint asks the Department of Transportation to investigate and take appropriate administrative or other remedial action. This matter remains ongoing, and more information can be provided upon request.
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