DELTA SETTLES PANDEMIC FLIGHT CANCELLATION CLASS CASE FOR MORE THAN $27M
November 9, 2023
A federal judge in Georgia granted final approval of a class settlement in a case brought by Delta customers who were provided credits in lieu of refunds for flights canceled by Delta between March 2020 and April 2021. The dispute began after a customer purchased a Delta flight from Montana to Mexico for March 27, 2020 which was cancelled by Delta during the pandemic. The customer requested a full refund but was allegedly told that if she did not accept the rebooked flight, she could receive only a travel credit, not a refund. Delta eventually entered into a settlement, which will provide more than $27 million to settlement class members who make eligible claims, as well as separate payments of more than $2.3 million for attorney fees and costs and $3,000 for a service award.
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