CANADIAN TRANSPORTATION AGENCY ORDERS SUNWING AIRLINES TO COMPENSATE PASSENGERS FOR DELAYS
May 20, 2019
On April 8, 2019, the Canadian Transportation Agency issued a Notice of Violation to Sunwing Airlines and ordered the carrier to compensate 16,255 passengers and pay a $694,500 fine for various violations resulting from operational disruptions and delays during an ice storm in Toronto between April 14 and April 18, 2018.
During the period at issue, Sunwing did not cancel any of its flights in or out of Toronto and Montreal in advance, which led to last-minute delays and cancellations. The carrier also failed to provide meal vouchers, hotel accommodations, refund or cancellation options, or food and beverages during tarmac delays. On 15 flights that experienced tarmac delays, Sunwing violated CTA rules by not providing passengers an opportunity to disembark after 90 minutes. One such delay exceeded six hours. Sunwing has apologized to the affected passengers and stated that it has taken corrective measures including delaying flights when disruptions are anticipated.
If you have any questions, please contact Evelyn Sahr (esahr@eckertseamans.com or 202-659-6622); Drew Derco (dderco@eckertseamans.com or 202-659-6665), or Alexander Matthews (amatthews@eckertseamans.com or 202-659-6633).
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