AIR TRAVEL CONSUMER REPORT: JUNE 2023 AND 2ND QUARTER 2023 NUMBERS
October 2, 2023
DOT released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of June 2023 and the first six months of 2023 for on-time performance, mishandled baggage, mishandled wheelchairs and scooters, and second quarter oversales. For the first six months of 2023, 1.6% of flights were canceled, far below the 3.2% cancellation rate for the first six months of last year and the 2.4% cancellation rate for first six months of pre-pandemic 2019. In June 2023, reporting marketing carriers canceled 2.1% of their scheduled domestic flights, higher than the rate 0.6% in May 2023 and lower than 3.1% in June 2022. This year, DOT has already issued the largest fine in the history of the consumer protection office primarily based on complaints received returning more than $2.5 billion in refunds to travelers. In May, DOT announced plans to launch a new rulemaking that would propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations, such as staffing issues or mechanical problems.
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