AIR CANADA – CONSENT ORDER (CUSTOMER SERVICE PLAN)
June 20, 2018
On May 22, 2018, the Department of Transportation fined Air Canada for violating 49 U.S.C. § 41712 and 14 CFR Parts 250 and 259. Specifically Air Canada failed to adhere to their Customer Service Plan.
During compliance inspections by the Department’s Office of Aviation Enforcement and Proceedings (Enforcement Office) at various airports across the country in 2016, Air Canada agents failed to produce copies of Air Canada’s written denied boarding statement at boarding gate locations and ticket counters being used by the carrier in response to specific requests by Enforcement Office staff.
In order to avoid litigation, Air Canada agreed to settle the matter with DOT’s Enforcement Office and enter into a consent order which directed the carrier to cease and desist from future similar violations of 49 U.S.C. § 41712 and 14 CFR Parts 250 and 259, as well as a $35,000 compromise in civil penalties.
If you have any questions, please contact Evelyn Sahr (esahr@eckertseamans.com or 202-659-6622); Drew Derco (dderco@eckertseamans.com or 202-659-6665), or Alexander Matthews (amatthews@eckertseamans.com or 202-659-6633).
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