DOT CLOSES PROBE INTO DELTA’S 2024 CROWDSTRIKE-RELATED MELTDOWN
July 24, 2026
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DOT recently closed its investigation into Delta Air Lines’ handling of the July 2024 operational meltdown that followed a widespread CrowdStrike software update which forced Delta to cancel approximately 7,000 flights and delay more than 10,000 over five days, affecting approximately 1.3 million customers and reportedly costing the carrier approximately $500 million. DOT opened the probe at issue after Delta recovered more slowly than other major U.S. airlines but ultimately ended the matter without seeking penalties. According to DOT, its review determined that Delta passengers received prompt refunds, adequate baggage assistance, and appropriate assistance for passengers with disabilities. When closing the matter, DOT directed Delta to continue providing adequate customer service assistance, including timely notification of the right to seek a refund.
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