OACP GRANTS EARLY ACCESS TO NEW COMPLAINT REPORTING SYSTEM
August 6, 2025
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On July 21, 2025, the Department’s Office of Aviation Consumer Protection (“OACP”) granted airline representatives early access to the new Aviation Complaint, Enforcement, and Reporting System (“ACERS”). During the early access period, airline and ticket agent representatives can explore the Consumer and Industry Portals of ACERS, which will be used by consumers to file air travel service complaints and by industry to receive and respond to those complaints. Airline and ticket agent representatives who pre-registered for early access should confirm that they can login to ACERS and familiarize themselves with the system before the official launch on August 1, 2025. The early access period ends on Friday, July 25, 2025, at 5 PM EST so we recommend accessing the Consumer Portal (temporarily available here) and the Industry Portal (temporarily available here) as soon as possible. Should you have any questions about ACERS and/or the early access period prior to the official launch, please contact us.
This Aviation Blog is intended to keep readers current on developments in the law. It is not intended to be legal advice. If you have any questions, please contact Evelyn Sahr at 202.659.6622 or esahr@eckertseamans.com; Drew Derco at 202.659.6665 or dderco@eckertseamans.com, Samantha Walter at 412.566.1920 or swalter@eckertseamans.com; or Tyler Myers at 202.659.6642 or trmyers@eckertseamans.com, or any other attorney at Eckert Seamans with whom you have been working.
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