EU AIRLINES GIVE CAUTIOUS WELCOME TO NEW PASSENGER RIGHTS RULES
December 7, 2023
The European Commission (EC) proposes new rules related to passenger rights. The proposed rules place emphasis on passengers with disabilities or reduced mobility who need special accommodations when switching between transport modes. The proposed rules also protect passengers who book through intermediary channels. “The EC’s proposed revision of existing rules aims to strengthen enforcement mechanisms and introduce rules for air passengers who booked their flights via an intermediary, including on reimbursement.” The EC also laid out new rules for multimodality, or the combination of transport modes, as a means to encourage the reduction of emissions. The new rules also protect passengers who book package deals by speeding up the refund process and requiring package deal organizers to keep passengers better informed. “The EC also adopted an initiative on a common European mobility data space, aimed at allowing access to and sharing of real-time data from transport and mobility sources, enabling travelers to stay up to date with the transport situation and traffic conditions and plan their journeys better.”
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