AIR TRAVEL CONSUMER REPORT: JULY 2023 NUMBERS
November 6, 2023
DOT released its Air Travel Consumer Report (ATCR) for the month of July 2023 on several key metrics, including on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. DOT noted that it continues to receive a high volume of air travel service complaints against airlines and ticket agents. In July 2023, airlines reported 63 tarmac delays of more than three hours on domestic flights, compared to 74 tarmac delays reported the month prior. In July 2023, airlines reported three tarmac delays of more than four hours on international flights, compared to 14 the month prior. In July 2023, reporting marketing carriers handled 45.6 million bags and posted a mishandled baggage rate of 0.75%, higher than both the rate of 0.70% in June 2023 and the rate of 0.64% in July 2022. In July 2023, reporting marketing carriers reported checking 81,536 wheelchairs and scooters and mishandling 1,137, for a rate of 1.39% mishandled wheelchairs and scooters, lower than both the rate of 1.45% mishandled in June 2023 and 1.63% mishandled in July 2022.
If you have any questions, please contact Evelyn Sahr at 202.659.6622 or esahr@eckertseamans.com; Drew Derco at 202-659-6665 or dderco@eckertseamans.com; Jay Julien at 202.659.6648 or jjulien@eckertseamans.com, or any other attorney at Eckert Seamans with whom you have been working.
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