SOUTHWEST AIRLINES FINED $50,000
February 28, 2018
On January 9, 2018, DOT fined Southwest Airlines for violating several consumer protection-related regulations. Specifically, DOT alleged that during compliance inspections at various U.S. airports, Southwest agents produced ticket notices or the carrier displayed signage at three airport ticket counters and/or boarding gates which purported to limit the carrier’s domestic baggage liability limit to an amount less than $3,500. In some cases, the displayed liability amounts were more than seven years outdated and posted on multiple signs at certain airports.
DOT determined that the above actions constituted violations of U.S.C. § 41712 and were also unfair and deceptive practices under 14 C.F.R. Part 254. As a result, the Department fined Southwest $50,000.
If you have any questions, please contact Evelyn Sahr (esahr@eckertseamans.com, 202-659-6622) or Drew Derco (dderco@eckertseamans.com, 202-659-6665).
Share This Post
Authors
