FRONTIER AIRLINES FINED FOR VIOLATING DOT REGULATIONS
September 25, 2017
On August 30, 2017, DOT fined Frontier Airlines for violating several consumer protection-related regulations. Specifically, DOT reported that during compliance inspections at various U.S. airports, Frontier agents routinely failed to produce proper copies of the airline’s written denied boarding statement when asked for it by Enforcement Office staff. In other cases, when the statement was produced, it contained inaccurate information, with compensation amounts below that which is required in 14 C.F.R. Part 250. Frontier also failed to display the required public disclosure of deliberate overbooking and boarding procedures at certain airport boarding gates locations and ticket counters being used by the carrier. Finally, DOT noted that Frontier displayed signage at certain airport ticket counters and/or boarding gates which appeared to limit Frontier’s domestic baggage liability limit to amounts less than $3,500. And in some cases, the displayed liability amounts were more than eight years outdated.
DOT determined that the above actions constituted violations of 14 C.F.R. Parts 250, 254, and 259, and were also unfair and deceptive practices under 49 U.S.C. 41712. As a result the Department fined Frontier $40,000.
If you have any questions, please contact Evelyn Sahr (esahr@eckertseamans.com, 202-659-6622) or Drew Derco (dderco@eckertseamans.com, 202-659-6665).
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