DOT PUBLISHES DISABILITY-RELATED TRAINING MATERIAL FOR AIRLINES AND PASSENGERS
February 13, 2017
On January 11, 2017, DOT released a series of new disability-related training materials for airlines and passengers with disabilities on the four areas where the Department receives the greatest number of air travel disability complaints: wheelchair and guide assistance; stowage, loss, delay, and damage of wheelchairs and other mobility assistive devices; aircraft seating accommodations; and travel with service animals.
The material is intended to be an additional resource that airlines can use to supplement the disability-related trainings that they are required to provide their employees and contractors under DOT rules. The new training materials also include companion pieces to provide passengers with disabilities information about their rights under the Air Carrier Access Act (ACAA) and DOT’s rules.
The content includes two videos, downloadable brochures that can be printed or viewed on a mobile device, and a foldable accordion wheelchair/guided assistance tip sheet that airline personnel can carry and reference while assisting passengers with disabilities.
The material can be found here: https://www.transportation.gov/airconsumer/disability-training/
If you have any questions, please contact Evelyn Sahr (esahr@eckertseamans.com, 202-659-6622) or Drew Derco (dderco@eckertseamans.com, 202-659-6665).
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