ALLEGIANT AIR, LLC – CONSENT ORDER
May 21, 2018
On April, 13, 2018, Allegiant Air, LLC (Allegiant) entered into a Consent Order Agreement with DOT. The Order concerned alleged violations by Allegiant of the Department’s disability rule in 14 CFR Part 382. The Order also concerned violations by Allegiant of the Department’s regulations regarding consumer complaints, 14 CFR 259.7 and 14 CFR Part 374.
In the Order, DOT stated that Allegiant failed to provide adequate assistance to passengers with disabilities while moving within the terminal and failed to provide timely dispositive written responses to written disability-related air travel complaints. The Order also detailed Allegiant’s failure to comply with the Department’s regulations regarding timely responses to consumer complaints as well as its failure to provide prompt refunds to passengers. These violations also constitute unfair and deceptive practices in violation of 49 U.S.C. § 41712.
DOT’s Enforcement Office and Allegiant have reached a settlement of this matter in order to avoid litigation. Allegiant consented to the issuance of the Order, to cease and desist from future similar violations, and to the assessment of $250,000 in penalties.
If you have any questions, please contact Evelyn Sahr (esahr@eckertseamans.com, 202-659-6622) or Drew Derco (dderco@eckertseamans.com, 202-659-6665).
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