LAWSUIT FILED AGAINST UNITED FOR ALLEGED WEBSITE ACCESSIBILITY, ADA VIOLATIONS
July 16, 2023
On June 1, 2023, United Airlines (“United”) was named in a proposed class action suit by a consumer claiming that United had “unlawfully failed” to create and operate an accessible website for legally blind consumers. More specifically, the plaintiff in the case, who is legally blind, alleged that United failed to make its website compatible with screen-reading or other access programs, which prevents the website from being fully accessible in violation of the Americans with Disabilities Act (“ADA”). The plaintiff is calling for United to update its website so that it is accessible for consumers with visual impairments, and has asked the court to declare that United’s website is in violation of the ADA and issue preliminary and permanent injunctions to stop United from continuing to use the current website. The plaintiff is also seeking proposed class damages, with interest, and attorney’s fees and court costs. United has not yet responded to the plaintiff’s claims, and to date no further action on the matter has been taken.
If you have any questions, please contact Evelyn Sahr (esahr@eckertseamans.com 202-659-6622) or Drew Derco (dderco@eckertseamans.com 202-659-6665).
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