RENEE JACKSON AND BRYAN JACKSON (THIRD-PARTY COMPLAINANTS) V. AMERICAN AIRLINES, INC. – SETTLEMENT
July 27, 2018
On June 18, 2017, Bryan and Renee Jackson filed a complaint against American Airlines (American) contesting that American involuntarily denied them boarding on April 9, 2015. The Jacksons claimed that they arrived 20-25 minutes prior to departure, made multiple attempts to engage the lone gate agent, and that the gate agent failed to make a last boarding call, nor did she board any passengers.
American argued that the issue of whether or not the Jacksons were present at the departure gate on time was “immaterial” to the Jacksons’ claim. American argued that the complainants are not entitled to denied boarding compensation under Part 250 of the Department’s Regulations (14 C.F.R. Part 250) because the flight at issue was not oversold, given that the flight had 22 empty seats.
Ultimately, on June 6, 2018, each of the third party complainants entered into settlement agreements with American Airlines and withdrew their respective complaints.
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