DENIED BOARDING COMPLAINT: JACKSON AND JACKSON v. AMERICAN AIRLINES, INC.
July 17, 2017
Renee and Bryan Jackson have filed a complaint against American Airlines for the airline’s alleged refusal to transport the couple at Dallas Fort Worth Airport (DFW).
According to the complaint, dated June 18, 2017, American Airlines’ refused to transport Bryan and Renee Jackson on their connecting flight AA2497 at DFW airport the evening of April 9, 2015. The couple alleges that after disembarking from their first flight, the couple immediately proceeded to the gate for the connecting flight and stopped briefly to confirm the departing gate number from a screen. Ms. Jackson made multiple attempts to engage a gate agent about the connecting flight but was rebuffed. The agent purportedly refused to speak with the Jacksons or accept their boarding passes. For nearly thirty minutes, the Jacksons were ignored and/or shunned until departure time.
The complaint alleges that “after being involuntarily denied boarding, every gate agent the Jacksons encountered that evening was either cavalier or perfunctory in providing assistance.”
The complaint requests, among other things, a denied boarding compensation payment to each passenger and that appropriate civil penalties be imposed.
If you have any questions, please contact Evelyn Sahr (esahr@eckertseamans.com, 202-659-6622) or Drew Derco (dderco@eckertseamans.com, 202-659-6665).
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